SAP Knowledge Base Article - Preview

2069529 - Telephony: when copying and pasting a phone number into the dial-pad, the number 8 is added in the field

Symptom

  • Agents use MS Excel or any other source lists as kind of phone directory.
  • When the Agents copy/paste a number into dialpad, the number "8" is appended to the end of the pasted number.
  • When pasting the same into notepad, its all fine.

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Environment

  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0

Product

SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0

Keywords

cdial pad, copy, paste, number, 8,  CTRL, C, V, Transfer number, telephone, Ctrl+V , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem

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