SAP Knowledge Base Article - Preview

2067835 - CRM IC: Logging Rule Evaluation for Intent Driven Interactions

Symptom

You have defined rules in the rule modeler for context ICRULE to trigger intent-driven interactions for specific events. For example, you want to display an alert if an account is confirmed. Even you think that the rules should be evaluated to true, the actions assigned to the rules are not executed as expected. Therefore you want to analyze the rule evaluation.


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Environment

  • CRM Interaction Center
  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Intent Driven Interactions , supportability , alerts , technical analyzes , troubleshooting , trace , KBA , CRM-IC-RDI , Rule-Driven Interactions , CRM-IC-ALT , Alerts , Problem

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