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2067506 - Error- “Unable to retrieve the root LCM folder. Please check if you have sufficient rights to perform promotion management” while accessing Promotion Management.

Symptom

  • Getting the error while accessing Promotion Management form CMC - "Sorry, Promotion management application is unable to process your request. The error from the server is: Unable to retrieve the root LCM folder. Please check if you have sufficient rights to perform promotion management".
  • Run the query in AdminTools (Query Builder): Select * from ci_infoobjects, ci_appobjects, ci_systemobjects where si_kind='Folder' AND (si_name='Promotion Jobs' or si_name='LCM').
  • This query returns 2 objects in working environment; however in non-working environment it will return only 1 object or nothing.
  • Link for the Promotion Jobs folder which is a dependant object for Promotion Management is missing from CMS database.
  • The missing objects DFOs LINK are:
  1. Promotion Jobs (corresponding SI_FILENAME - BusinessObjects_LCM_PromotionJobs_Folder_dfo.xml). 
  2. Promotion Jobs (corresponding SI_FILENAME - BusinessObjects_LCM_Folder_dfo.xml).

 


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Environment

  • SAP BusinessObjects Business Intelligence (BI) 4.0/4.1
  • All Windows supported Operating System.

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

root LCM folder, Promotion Jobs folder, Unable to retrieve the root LCM folder, promotion, management, administrator, missing, dfo , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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