SAP Knowledge Base Article - Preview

2066571 - CRM IC: When navigating to a Work center the recently displayed business transaction or E-Mail is shown instead of creating a new object

Symptom

The IC agent has displayed a business transaction (for example service request, sales order) in the CRM Interaction Center. When navigating to the same work center afterwards, this "old" business transaction is automatically displayed. The IC agent expected that a new business transaction is getting created. The same happens after displaying an E-Mail. If the IC Agent does not press the END button, the "old" E-Mail is still displayed in the E-Mail Work Center.


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Environment

CRM Interaction Center

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions

Keywords

anzeige alt , KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-FRW , Framework , CRM-IC-UNI , Agent Inbox , CRM-IC-NVG , Navigation Bar , How To

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