2066434 - Inbound e-mail not linked to Incident | SAP Knowledge Base Article

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2066434 - Inbound e-mail not linked to Incident


  • Symptom 1: Inbound email cannot be linked to an ITSM transaction (Incident or Service request). Error message: "The selected e-mail is already linked to a CRM order"

 inbound error 1.JPG

  • Symptom 2: Text body of the email is not copied to the ITSM transaction text log (Incident or Service request)



Solution Manager 7.1 SP09 - ITSM


SAP Solution Manager 7.1


AI_CRM_IM_UI001, AI_CRM_IM_UI 001, Die ausgewählte E-mail ist bereits mit einem CRM-Aufgang verknüpft, Tracking ID , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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