2063856 - HTTP 500 error after a few minutes of being logged in to BI Launch pad or CMC | SAP Knowledge Base Article

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2063856 - HTTP 500 error after a few minutes of being logged in to BI Launch pad or CMC

Symptom

After a few minutes of being logged in to BI Launch pad or CMC users get the following error:
"HTTP Status 500 - java.lang.RuntimeException: org.apache.jasper.JasperException: java.lang.NullPointerException: while trying to invoke the method com.businessobjects.bip.core.web.appcontext.AppWebSessionContext.getLangDirection() of a null object returned from com.businessobjects.bip.core.web.appcontext.RequestInfo.getSesCtx()"

http500.JPG


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Environment

  • SAP BusinessObjects Business Intelligence platform 4.0 / 4.1
  • Load balancer

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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