SAP Knowledge Base Article - Preview

2063269 - Classification of correct investigation area for SAP incidents involving RF devices

Symptom

When reporting SAP incidents relating to warehouse managed activities processed through radio frequency (RF) devices, creating the incident under the correct SAP component will ensure that the request is dispatched and investigated in a timely manner and avoid delays in a qualified response being supplied from SAP Active Global Support. Please see below for clarification of the correct areas of investigation of specific requests.


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Environment

SAP Service Market Place Support Portal

Product

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP R/3 Enterprise all versions ; SAP R/3 all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

LM00, LM01, LM02, LM03, LM04, LM05, LM06, LM07, LM09, LM11, LM12, LM13, LM18, LM19, LM24, LM25, LM26, LM27, LM30, LM31, LM32, LM33, LM34, LM35, LM36, LM37, LM45, LM46, LM47, LM50, LM51, LM55, LM56, LM57, LM61, LM62, LM63, LM64, LM65, LM66, LM71, LRF1, LRF2, mobile,   , KBA , sicf , ~itsmobile = 1 , handhelds , handheld terminals , LE-MOB , Mobile Devices , BC-FES-ITS , SAP Internet Transaction Server , LE-WM-TFM , Warehouse Movements , XX-SER-SAPSMP-SUP , SAP Support Portal - Support Applications , BC-FES-CON , SAP Console , XX-SER-SAPSMP-IBX , SAP Support Portal - Service Channel (Inbox) , How To

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