SAP Knowledge Base Article - Preview

2061858 - Marketing Attributes reappears in REX after synchronization - SUP/SMP/REX

Symptom

In SAP Mobile Platform Retail Execution (REX) 3.0, a user updates the single entry marketing attribute within Customer Detail view. The marketing attribute value list looks correct.  However, after device synchronization, the old attribute value that was modified or deleted reappeared.  There are now multiple values associated with the marketing attribute (old and new value) in REX.  In CRM backend, the marketing attribute saved fine and only 1 value (new) saved and is shown.


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Environment

  • Sybase Mobile Platform 2.2.5
  • SAP Mobile Retail Execution 3.0
  • CRM
  • iOS

Product

SAP Customer Relationship Management 7.0 ; SAP Mobile Platform 2.3 ; SAP Retail Execution 2.1.0 for mobile business object ; SAP Retail Execution 3.0.0 for mobile business object ; SAP Retail Execution 3.1.0 for mobile business object ; SAP Retail Execution 3.2.0 for mobile business object ; SAP Retail Execution 3.3.0 for mobile business object ; Sybase Unwired Platform 2.2

Keywords

  • REX
  • MBO
  • marketing
  • attribute
  , KBA , MOB-APP-REX , SAP Mobile Retail Execution , Problem

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