SAP Knowledge Base Article - Preview

2060398 - SCC 7.0 - CRM remains in Wrap-up but CDT goes to ready after hanging on a conference call

Symptom

In a conference scenario, after the conference owner terminates the conference, CDT goes to ready while CRM remains in wrap-up.


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Environment

  • SAP Customer Relationship Management 7.0 or above
  • SAP CRM Web Client User Interface (Web UI)
  • SAP Contact Center 7.0

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

OII, wrap-up, not Conferenced, OII.RequestedWrapUp, OII.WrapUpEndedFromCdt , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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