In a conference scenario, after the conference owner terminates the conference, CDT goes to ready while CRM remains in wrap-up.
- SAP Customer Relationship Management 7.0 or above
- SAP CRM Web Client User Interface (Web UI)
- SAP Contact Center 7.0
OII, wrap-up, not Conferenced, OII.RequestedWrapUp, OII.WrapUpEndedFromCdt , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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