SAP Knowledge Base Article - Preview

2059535 - Custom Voicemail Greetings are also removed because of the parameter "Automatic File Removal"

Symptom

  • Custom voicemail greetings are deleted after certain period
  • You have defined the "Automatic File Removal" in SC "System Configurator" -> System Services > Recording Setting
    • This is meant to purge all recording/prompt files based on the configured period
    • This is also deleting your custom greeting files, which is a problem

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

voicemail, removal. autoremove, rec, recordings, custom greetings , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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