SAP Knowledge Base Article - Preview

2058978 - Callbacks are not successfully completing in SAP Contact Center

Symptom

Even when the callbacks have been completed they still show up in the callback queue.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CBR, CB, CallBack, CallBackQueue, CallBack Request, SAP Contact Center, CBR, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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