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2056277 - Publication job failed when the dynamic recipients contain external email address

Symptom

When running publication, if dynamic recipient include external email address, the following error message will be displayed
ERROR [PublishingService:HandlerPool-6] BusinessObjects_PublicationAdminErrorLog_Instance_8065 - [Publication ID # 8065] - Distribution to destination CrystalEnterprise.Smtp (To: xxxx@xxx.com) failed. Recipient: 1.0, Document Scope: Charting Samples : 8078 (Excel) : (OR (AND )). address error. [[Email] ([1]/[1])]: [Error sending address(es) to SMTP server. Return code: [SMTP 554 - Transaction failed.]. Reason: [xxxx@xxx.com].] (FBE60013)[1 recipients processed.]


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Environment

SAP BusinessObjects Business Intelligence Platform (BI) 4.0 / 4.1 / 4.2 / 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

BI4.x, BI4.0, BI4.1, can not, can't , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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