2055851 - Send Instant Message pop-up does not come up in Collaboration Launch Pad | SAP Knowledge Base Article

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2055851 - Send Instant Message pop-up does not come up in Collaboration Launch Pad

Symptom

  • An expected pop-up window does NOT come up after you choose and click on "Send Instant Message..." on Collaboration Launch Page - User Details screen, issue is just nothing happens although the certain user you chose is online. Symptom shown as below:
    ppq1.png

  • From server side defaulttrace you are able to find below relative error entry with below error message given:
    "'Send Instanct Message' was launched while SAP Real-Time Collaboration capabilities are disabled.. Contact your portal administrator for details."

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Environment

  • Enterprise Portal
  • SAP NetWeaver Java

Product

SAP NetWeaver 7.3

Keywords

send instant message, window, pop-up, does not come up, RTC, Real-Time Collaboration, RTMF, Collaboration Launch Pad, User Details, Collaboration, chat window, CLP, Instant Messaging, Application Sharing, KM, Knowledge Management, AFP, Ajax Framework Page, Masthead, collaborate, Synchronous Collaboration Service , KBA , EP-KM-COL , KM Collaboration Basic Tools , EP-PIN-RTC , Real Time Collaboration , Problem

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