2054546 - Kernel DVD for OS WINDOWS_X86_64 and Unicode in EXTRACTKRN_PRE phase during upgrade | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

2054546 - Kernel DVD for OS WINDOWS_X86_64 and Unicode in EXTRACTKRN_PRE phase during upgrade

Symptom

During the upgrade process, the EXTRACTKRN_PRE phase terminates with the following error,

Kernel DVD1.PNG

You can refer to the upgrade logs below for similar error:

Directory:    <DIR_PUT>/SUM/abap/log
Name:         SAPupConsole.log
======================

>> 2014/06/12 11:26:41  START OF PHASE PREP_INPUT/EXTRACTKRN_PRE

=========== Enter DVD Mount Points ===========

Enter mount points for the DVDs required for the procedure.

Enter at least the mount point containing Kernel DVD for OS WINDOWS_X86_64 and
Unicode

The requested data carrier is not mounted on any of the mount points you
entered.

       Path   Description
      +      +             +
     1
     2
     3
     4
     5
     6
01)  X  Dispose old mount points and rebuild scope

Enter a number/range/"all" to change selection or "ok" to end:

===============================================================

Directory:    <DIR_PUT>/SUM/abap/log
Name:          EXTRKRN.log
=================

1 ETQ201 Entering upgrade-phase "PREP_INPUT/EXTRACTKRN_PRE" ("20140612112641")
2 ETQ367 Connect variables are set for standard instance access
4 ETQ399 Environment variables:
4 ETQ399   dbs_ora_schema=SAPSR3
4 ETQ399   auth_shadow_upgrade=<null>
1 ETQ200 Executing actual phase 'PREP_INPUT/EXTRACTKRN_PRE'.
1 ETQ399 Phase arguments:
2 ETQ399 Arg[0] = 'SETSTATUS'
2 ETQ399 Extracting kernel for platform 'NTAMD64' to directory usr\SAP\<SID>\SUM\abap\exe'.
4 ETQ399 Starting dialog 'MountPoints' at 20140612112641.
4 ETQ399 Dialog finished at 20140612140726.
4 ETQ399 Starting dialog 'MountPoints' at 20140612140726.
4 ETQ399 Dialog finished at 20140612140824.
4 ETQ399 Starting dialog 'MountPoints' at 20140612140824.
4 ETQ399 Dialog finished at 20140612140828.
4 ETQ399 Starting dialog 'MountPoints' at 20140612140828.


Read more...

Environment

SAP SOLUTION MANAGER, SAP SOLUTION MANAGER 7.0 EHP 1

Product

SAP enhancement package 1 for SAP Solution Manager 7.0

Keywords

Mount Points, DVD, SOLMAN, Kernel DVD, WINDOWS_X86_64, SUM, EXTRACTKRN_PRE. , KBA , BC-UPG-PRP , Upgrade Preparation , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.