2053717 - How to configure Auto Checklist Steps Determination | SAP Knowledge Base Article

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2053717 - How to configure Auto Checklist Steps Determination

Symptom

Checklist steps are not auto-determined while new Service Request is created.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

BTCHKLST, ChecklistStepsEL, CL_BTCHKLST_CHECKLISTSTEP_IMPL, Checklist Assignment Block, Checklist Profile, Service Manager Profile, Rule Policy, SRVR, CKCU, CHKL , KBA , CRM-BTX-SRQ-BF-CKL , Checklist for Services , CRM-BTX-SRQ , Service Request , CRM-BTX-SRQ-BF , Basic functions , How To

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