2051747 - BI 4.x: Information Design Tool throws error: "Communication error occurred when trying to connect to server <SBOP_BI_IP>:<CMS_port> (FWM 01009)" on opening session to the Central Management Server | SAP Knowledge Base Article

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2051747 - BI 4.x: Information Design Tool throws error: "Communication error occurred when trying to connect to server <SBOP_BI_IP>:<CMS_port> (FWM 01009)" on opening session to the Central Management Server

Symptom

  • Information Design Tool (IDT) throws error: "Communication error occurred when trying to connect to server <SBOP_BI_IP>:<CMS_port> (FWM 01009)" on opening a session to the Central Management Server (CMS), see the picture below:

issue.png

  • The full error description is:

    "Error: Failed to log on host "@BI41:6400", user "Administrator", Could not reach CMS '@BI41:6400'. Specify the correct host and port and check for network issues. (FWM 20030)

    Cause of Error
    Could not reach CMS '@BI41:6400'. Specify the correct host and port and check for network issues. (FWM 20030)

    Cause of Error
    Communication error occurred when trying to connect to server <SBOP BI Server>: <CMS_port> (FWM 01009)"

  • Cannot connect to CMS from IDT

Read : (FWM 01009)" on opening session to the Central Management Server">more...

Environment

  • SAP BusinessObjects BI Platform 4.x
  • SAP BusinessObjects BI Platform 4.x Client tools: Information Design Tool
  • Microsoft Windows Server 2008 R2 DNS server
  • Microsoft Windows Server 2008 R2

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

DNS, setup, zone, unable, cannot, can't, log in, logon, IDT, session, open, establish, FWM, CMS, connect, IP, configuration , biSL , KBA , BI-BIP-IDT , Information design tool , Problem

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