SAP Knowledge Base Article - Preview

2050632 - "Category 401 is not permitted for transaction type 0005" error during Send EMail option - Solution Manager ITSM

Symptom

  • When trying to configure Outbound E-Mail in CRM UI, it gives an error.
  • Also getting this same error when trying to use Send E-mail option from "More" button in Incident Management or Change Management. 

           Error:
           Category 401 is not permitted for transaction type 0005


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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

"Assignment of transaction type 0005 to activity category 401 is missing", Message no. CRM_ACTIVITY_H212, CALL FUNCTION 'CRM_ACT_CAT_CHECK_CD', CRM_ACTIVITY_H209 , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX-ACT , Activity Management , SV-SMG-CM , Change Request Management , Problem

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