SAP Knowledge Base Article - Preview

2049621 - Unable to login to PI ESR and Directory

Symptom

  • When logging in to the Process Integration (PI) Enterprise Services Repository (ESR) or Integration Builder Directory, you get one of the errors below:
    • Single Sign On failed
      SSO error.png
    • Authorization error; unknown user name or incorrect password
      Authorization error.png
  • If you run the Java console trace as per SAP Note 1891480 How to enable logging in Java WebStart console, you will find a more detailed error as below:
    • Thrown:
      com.sap.aii.ib.core.login.UserAuthenticationException: Single Sign-On failed
      at com.sap.aii.ib.clsif.login.EJBHomeFactory.handleAuthException(EJBHomeFactory.java:747)...

      ...Caused by: com.sap.engine.services.security.exceptions.BaseLoginException: Exception in remote login.
      at com.sap.engine.services.security.remote.login.RemoteLoginContext.login(RemoteLoginContext.java:177...
      ...Caused by: java.rmi.RemoteException: ERROR: ; nested exception is:
      java.lang.NoClassDefFoundError: com/sap/engine/interfaces/security/auth/HeaderVariableCallback

    • Thrown:
      com.sap.aii.ib.core.login.UserAuthenticationException: Authorization error; unknown user name or incorrect password...
      ...Caused by: java.rmi.RemoteException: ERROR : ; nested exception is: java.lang.NoClassDefFoundError:
      com/sap/engine/interfaces/security/auth/HeaderVariableCallback


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Environment

  • SAP NetWeaver Process Integration 7.1
  • SAP enhancement package 1 for SAP NetWeaver Process Integration 7.1
  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4
  • SAP NetWeaver 7.5

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP Process Integration all versions ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Process Integration 7.10, PI 7.10, Process Integration 7.11, PI 7.11, Process Integration 7.30, PI 7.30, Process Integration 7.31, PI 7.31, Process Orchestration 7.4, PI 7.4, PO 7.4, Process Orchestration 7.5, PI 7.5, PO 7.5, XI, AEX, IBD, Problem when Logging On , KBA , BC-XI-IBD , Integration Builder - Design: Please use sub-components , BC-XI-IBC , Integration Builder - Configuration , BC-XI-IBF , Integration Builder - Framework: Please use sub-components , Problem

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