2047306 - Sending E-Mail from an Incident or Change Document opens an appointment screen instead of E-Mail in Solution Manager 7.1 | SAP Knowledge Base Article

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2047306 - Sending E-Mail from an Incident or Change Document opens an appointment screen instead of E-Mail in Solution Manager 7.1

Symptom

when trying to send an email from an Incident or Change Document in CRM_UI, the "Send E-Mail" button opens an Appointment screen instead of E-Mail.


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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

email, urgent change, normal change, ITSM, Incident Management, follow-up, button, AIC_CMCD_H/AICCMCDOverview, AIC_CMCD_H/AICCMCDHeaderEF, AIC_CMCD_H, CL_CRM_SRQM_H_OVP, EH_ONSENDEMAIL, CL_AIC_CMCD_AICCMCDOVERVI_IMPL , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , Problem

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