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2047063 - "Running with Errors" seen on Promotion Management APS

Symptom

  • The adaptive processing server (APS ) is "running with errors" after startup
  • Promotion management services on this APS show the following message "The service did not start"
  • Other services besides PM services start up properly. The behavior is illustrated in below images

    APSRunningWithErrors.png

PMServices_dont_start.png

 

  • Issue started after upgrading from BIP/IPS 4.0 SP4 patch 5 to BI 4.1 SP02. After the upgrade the APS is showing running but with errors state.
  • Recreating the APS process with PM and other services does not resolve the issue, as PM services still do not start.
  • The issue is also not resolved by recreating the SIA or creating a new SIA on the same CMS database
  • Patch upgrade or repair does not fix the issue either.
  • According to SAP Note 1740516 , BI 4.1 SP2/SP3 are both compatible with DS 4.2 SP1 installed.

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Environment

  • SAP BusinessObjects Information Platform Services 4.x (IPS 4.0 / 4.1)
  • SAP BusinessObjects Business Intelligence Platform 4.x (BI 4.0 / 4.1)

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

4.0 4.1 LCM link dfo corrupt cleanup Promotion Management service clearcase DFO LCMServiceOCCA2 LCMClearCaseServiceOCCA2 , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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