2046931 - Grey ABAP instance availability metrics - most common issues in technical monitoring with Solution Manager 7.1 | SAP Knowledge Base Article

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2046931 - Grey ABAP instance availability metrics - most common issues in technical monitoring with Solution Manager 7.1

Symptom

In technical monitoring workcenter you have grey metrics for abap instance. This can have different causes and depending on the error message the solution is also different. This article explains the most common issues.

In case you are getting only sporadic alerts (red alert which turns green after fiew minutes), you can change the Threshold of the affected metric from “Already Rated” to “Already Rated (best rating of blast n measurements)”. In this case single sporadic failures would not generate alerts and this would reduce the possibility of getting false alerts.

  1. RFC Ping failed
  2. Cannot connect to sapstartsrv
  3. No process found for msg_server
  4. Running but message server unavailable

see the resolution part in case one of these errors are relevant for you.


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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

grey metrics, graue metriken, abap instance, instanz, monitoring, verwaletetes system, wrong alerts, falsche alerts, DIR_EXECUTABLE, Web service authentication in sapstartsrv, Extended security for sapstartsrv, SAPControlWSCollector, Permission denied, UNIX, RequestLogonFile, Solution Manager diagnostic agent, SOLMAN, Web service call, Startup Service,
Directory, Repository, Alerts, SAPCRYPTOLIB, XML configuration, LM-SERVICE , KBA , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-SYS , System Monitoring , SV-SMG-MON-REP , Content for Technical Monitoring Reporting , Problem

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