SAP Knowledge Base Article - Preview

2043794 - Blank page retrieved when viewing reports' or publications' history

Symptom

  • Users receive a blank page when accessing the history of publications or reports.
  • In certain cases, if you check the number of objects on the history page(bottom right on history page), you would see a valid number of objects.
  • You may note the following error when trying to view the instances from Instance manager : "The -xxxxx plug-in does not exist in the CMS (FWM 02017)"

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Environment

  • SAP BusinessObjects Enteprise XI 3.1
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0/4.1/4.2
  • Apache Tomcat

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

Blank page, history, publication, clear tomcat cache Bi launchPad, disappear, 4.x 3.1 BI BI report instance manager , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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