SAP Knowledge Base Article - Preview

2041802 - How to gather vital information when opening an incident using SYBDIAG - SAP ASE

Symptom

  • Anyone opening a support incident regarding SAP ASE (standalone, though this same command can be used for SAP Business Suite) to collect diagnostics for SAP Support.
  • SAP Support specifically ask for new diagnostics.
  • Proactively provide diagnostic information at incident creation is part of a effective approach to expedited issue resolution.

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Environment

All versions and platforms of:

  • SAP Adaptive Server Enterprise (ASE) 15.7
  • SAP Adaptive Server Enterprise (ASE) 16.0

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0

Keywords

diagnostics, sybmon , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , How To

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