2038257 - Timeslice error at hpia_spinlock with server hang or crash - SAP ASE | SAP Knowledge Base Article

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2038257 - Timeslice error at hpia_spinlock with server hang or crash - SAP ASE

Symptom

  • ASE running on HP Itanium system
  • HP system may be heavily loaded or may exhibit cpu contention
  • ASE processes may hang
  • ASE errorlog reports one or more timeslice errors similar to:

    timeslice -501, current process infected at 4000000005254970 (hpia_spinlock+0x10)

  • Other errors, such as "stack overflow detected", may also occur
  • ASE may crash

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Environment

  • SAP Adaptive Server Enterprise (ASE) any version
  • HP Itanium platform

Product

SAP Adaptive Server Enterprise all versions ; Sybase Adaptive Server Enterprise all versions

Keywords

sybase, hpia, time, slice, abort, stall, stacktrace, cpu grace time, spinlock, memory allocation, page daemon deadlock , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-DB-SYB , SAP Business Suite on Sybase ASE Database Platform , Problem

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