2034603 - Action does not set related incidents' status to Completed | SAP Knowledge Base Article

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2034603 - Action does not set related incidents' status to Completed

Symptom

When Problem (Master Service Request) is 'Solution Provided', action IT_PROBLEM_UPDATE_STATUS does not set related Service Requests' status to 'Completed'.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

MSLV, VONA, Master, Slave, BUS2000223, BUS2000224, CL_IM_CRM_SRQM_UPD_STATUS, IF_EX_EXEC_METHODCALL_PPF~EXECUTE, IT_PROBLEM_UPDATE_STATUS, IT_PROBLEM_MANAGEMENT, CRM_SRQM_ATTACH_DOC, ATTACH_MASTER_DOCUMENTS, CL_IM_CRM_SRQM_ATTACH_DOC,  Incidents, , KBA , CRM-BTX-SRQ-PRB , Problem Management , CRM-BTX-SRQ , Service Request , Problem

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