- SLA dates not refreshed when Category changed
SLA is not recalculated upon changing Category values in Service Ticket.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP Customer Relationship Management (CRM)
SAP enhancement package for SAP CRM
SAP enhancement package for SAP CRM, version for SAP HANA
SLA, Service Request , SLA dates, Service Profile , Dates Calculation, Response Profile , Dates Recalculation, Recalculation, priority , ITSM SLM, ITSM Service Level Management, Service Window, CRM_SRQM_CHECK_SLA_UPDATE_EC , KBA , CRM-BTX-SRQ-SLA , Service Level Management , CRM-BF-DAT , Date Management , Problem
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