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2034021 - ODBC connection to ServiceNow crashes Designer - Data Services 4.x

Symptom

  • Need to connect via ODBC to ServiceNow web application.
  • The correct OS version of the driver, 32bit or 64 bit provided by ServiceNow, has been installed.
  • Any attempt to use the connection as data source in Designer causes it to crash without any error message displayed.
  • he_err_pidxxxx.log, generated on the client machine in \\Program Files (x86)\SAP BusinessObjects\Data Services\bin, contains the following message:

#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006d9e7a74, pid=9772, tid=468
#
# JRE version: 6.0_24-b07
# Java VM: Java HotSpot(TM) 64-Bit Server VM (19.1-b02 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C  0x000000006d9e7a74


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Environment

  • SAP Data Services 4.x
  • ServiceNow

Product

SAP Data Services 4.0 ; SAP Data Services 4.1 ; SAP Data Services 4.2

Keywords

BODS , DS , DB , Service Now , data base , datasource , datastore , won't , can't connect , connection , fail , joliver , KBA , EIM-DS , Data Services (Use Subcomponent) , EIM-DS-SVR , Data Services Administration/Server , EIM-DS-DES , Data Services User Interface/Designer , Problem

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