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2033741 - SAP Contact Center and CRM are not synchronized with Ready Not Ready - Error logs showing HTTP status 407: Proxy Authentication Required

Symptom

  • You have integrated SAP Contact Center (AKA SAP BCM) with SAP CRM (Customer Relationship Management) but agents are complaining of the work modes not being in sync with each other.
  • Upon further review of the logs, you can see similar errors as below:
    • TRC> (SOAP 120) SendSOAP userChanged/TESTUSER/workmode=1000/Phone Is Not Open appUrl=http://[IP ADDRESS:PORT]/sap(...)/bc/soap/ici...
    • EXC> userChanged failed in 124 ms: appUrl=http://[IP ADDRESS:PORT]/sap(...)/bc/soap/ici userId: TESTUSER...
      System.Net.WebException: The request failed with HTTP status 407: Proxy Authentication Required.

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Environment

  • SAP Contact Center 7.0
  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

proxy, sync, ready, notready, workmode, outofsync, 407 , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem

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