2033121 - Unable to handle e-mail because of Incorrect e-mail sender name and address which contain a comma and a special character | SAP Knowledge Base Article

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2033121 - Unable to handle e-mail because of Incorrect e-mail sender name and address which contain a comma and a special character

Symptom

Occasionally, senders e-mail address(es) are invalid (incomplete) when arriving in SAP Contact  Center (AKA BCM) CDT (Communication Desktop Terminal).


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Truncated, e-mail address, bad e-mail, urlencoded, badaddress, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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