2031602 - BI 4.1- Error message "Account information not recognized" when logging to the CMC/BILaunchpad | SAP Knowledge Base Article

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2031602 - BI 4.1- Error message "Account information not recognized" when logging to the CMC/BILaunchpad

Symptom

  • Unable to connect to the Central Management Console(CMC) or the BI Launchpad
  • Works for few minutes (15 minutes) before
  • Error message:

Account information not recognized: Could not reach CMS <ServerName>:<portNumber>.

Specify the correct host and port and check

for network issues. (FWM 20030)


Read more...

Environment

SAP BusinessObjects Business Intelligence Platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

FWM 20030, CMC, BiLaunchpad, BI, logon, Account information not recognized , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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