SAP Knowledge Base Article - Preview

2030480 - SAP CC - Agents cannot login to CDT - CHANNEL REJECTED "Opening connection"

Symptom

  • Agents are unable to logon to CDT
  • CDT is displaying  "Opening connection" messages
  • Terminal logs are logging:
    • "Received handshake message: 15 (CHANNEL REJECTED)"
    • [ERR] checkWSD -> Could not resolve user data 0
  • Agent Server logs are logging:
    • WRN> AgentServer: Rejected [open channel] request because maximum channel limit [10] per session exceeded
    • ERR> Thread stopping to StructuredException: Exception ACCESS_VIOLATION (0xc0000005)

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CDT, Logon, Waiting, no channel, failure to logon , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM-CMS , Please use CRM-CCI , Problem

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