2026039 - Error: "COM exception caught in CExToolBar", when attempting to logon to SAP BW from Crystal Reports | SAP Knowledge Base Article

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2026039 - Error: "COM exception caught in CExToolBar", when attempting to logon to SAP BW from Crystal Reports

Symptom

  • When attempting to logon to SAP BW from Crystal Reports, it fails with the error:
        
          "COM exception caught in CExToolBar::GenerateNewTemplate(). HR = 0x800004005" 
          "COM exception caught in CExToolBar::InitOpenSaveDialog(). HR = 0x800004005" 
          "COM exception caught in CExToolBar::InitializeGlobalData(). HR = 0x800004005" 
      
  • It is possible to successfully connect to other SAP BW Systems from Crystal Reports, but fails when attempting to connect to an SAP BW Message Server.
  • Before applying an SAP GUI for Windows updates, it was possible to logon  to any of the SAP BW Servers.

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Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
       
  • SAP BW 7.2
  • SAP BW 7.3
          
  • SAP GUI for Windows 7.3 Patch 4 and above

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; logging of SAP GUI for Windows 2.0

Keywords

CR, SAP BW, COM Error, SAP Logon, SAP GUI , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , BC-FES-CTL , SAP GUI for Windows Controls , Bug Filed

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