2025182 - Not able to select the call from call lists and account identification is not happening | SAP Knowledge Base Article

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2025182 - Not able to select the call from call lists and account identification is not happening

Symptom

  • After we selected the call like in below screenshot, it is observed that the call cannot be selected and the relevant account is not identified. There is no error message shown either.
  • This issue always occurs if you have maintained a date format with '/' or '-' as separator in your user profile or personalize settings. For example: 'MM/DD/YYYY' or 'MM-DD-YYYY'.

call.JPG


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

the screen is hung, no response when we select the call, NOT ABLE TO SELECT THE CALL, account identification doesn't happen, CL_CRMCMP_C_CUCOCLM_IMPL, SET_CURRENT_CALL, lv_start_timestamp,  LV_START_ON, CONVERSION_EXIT_CLMTS_INPUT, CONVERSION_EXIT_TSTPS_INPUT, T9032. , KBA , CRM-IC-CAL , Call List Execution and Maintenance , Problem

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