SAP Knowledge Base Article - Preview

2021340 - SLA durations not calculated for Defect Correction documents

Symptom

When saving a CHARM defect correction document the Total Duration of Service Transaction and Work Duration of the Service Transaction are not calculated in the Dates assignment block.

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Environment

SAP Solution Manager 7.1 SP09 onward

Product

SAP Solution Manager 7.1

Keywords

SMTM, ZMTM, SMTM_UPDATE DURATIONS, AIC_SLA_WITH_HF_SET_STATUS, SLA , KBA , SV-SMG-CM , Change Request Management , Problem

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