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2020788 - MOB 07010 error on login with SAP BI Mobile App

Symptom

  • When connecting to the BusinessObjects Mobile Server via the SAP BI Mobile App with AD or LDAP user, the following error is displayed:
    'Internal server occurred while processing the login request; contact your administrator (MOB 07010)'.

    MOB 07010.PNG

  • After confirming with OK the error is gone and all is working as expected.
  • The lock symbol is not shown next to the connection whereas it was always present for BI 4.0 SP05 connections which does not give the error.
  • Although the AD login process seems fine the error is confusing and annoying.

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Environment

  • SAP BusinessObjects Business Intelligence (BI) 4.1
  • SAP BI Mobile App 5.x / 6.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Mobile 5.0.0 for iPhone and iPad ; SAP BusinessObjects Mobile 6.0.0 for iOS

Keywords

iOS; Apple; Vintela; SSO; WIN; AD; BO; SP4; SP04; 6.0; 6.0.3; 5.0; 5.1; 5.1.9; , KBA , MOB-APP-BI-IOS , BI Mobile on iPad/iPhone , MOB-APP-BI-SRV , Mobile BI Server , Problem

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