SAP Knowledge Base Article - Preview

2020686 - VAR: Additional information cannot be sent to SAP

Symptom

You are a service provider and you use incident management with the value-added reseller (VAR) scenario in SAP Solution Manager 7.1.
After sending incident to SAP, you want to add additional information for SAP. However the additional information was not reflected in SAP.


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Environment

  • SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

message, additional text , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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