SAP Knowledge Base Article - Preview

2017425 - Why does search of incidents not return any results in CRM UI? - Solution Manager

Symptom

  • Cannot display cases
  • No messages can be displayed in CRM UI
  • Unable to view incidents in the Service Desk
  • Users have required authorizations for ITSM
  • Search of Incidents in ITSM does not return any results

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

crm_ui, sm_crm, Web UI, PROCESS_TYPE, PROCESS_TYPE_ADD, DNO_CUST04 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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