SAP Knowledge Base Article - Preview

2016994 - Monitoring SAP Contact Center System Using Third Party Tools

Symptom

Customer wants to monitor SAP Contact Center system beyond the generic CCtr application function, using 3rd party tools.


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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Monitor, SNMP, Trap, Performance monitor, SAP Contact Center, CCtr, Alarm, , KBA , CRM-CCI , Contact Center Infrastructure , How To

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