SAP Knowledge Base Article - Preview

2016904 - 500 SAP Internal Server Error

Symptom

Actions from CRM Web UI may result in hang or 500 SAP Internal Server Error after around 5 mins.

The error page or dev_icm shows:

<HTML><HEAD>
<TITLE>500 SAP Internal Server Error</TITLE>
</HEAD><BODY>
<H1>500 SAP Internal Server Error</H1>
ERROR: User session (HTTP/SMTP/..) closed after timeout (termination: ERROR_MESSAGE_STATE)<P>
</BODY></HTML>

--> The error says TIMEOUT. However, it doesn't reach to the time you specified for icm/server_port_x = TIMEOUT=, rdisp/plugin_auto_logout, and the ICF service's session timeout.

 


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Environment

CRM web UI

Product

SAP Supplier Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

KBA , BC-CST-IC , Internet Communication Manager , BC-VMC , Virtual Machine Container , Problem

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