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2016750 - "Monitoring Service is disabled. Only Probes are available” is displayed despite an active / enabled APS with Monitoring Service attached

Symptom

  • After opening the Central Management Console (CMC) >> Monitoring page, the error "Monitoring Service is disabled. Only Probes are available” is displayed.
  • An Adaptive Processing Server (APS), containing the Monitoring service, is correctly running and enabled
  • High level tracing of the Monitoring APS from startup reveals the following errors:
    query(): failed, query=SELECT * FROM CI_INFOOBJECTS WHERE SI_KIND='MON.Probe' and SI_INSTANCE=0 and SI_PROBE_TYPE in ('health', 'hybrid'),aps:<HOST>:6400 ,cluster:<CLUSTERNAME>, kind:aps, name:<HOST>:6400, queryString:null, m_replaceable:true, m_serviceName:InfoStore
    com.crystaldecisions.sdk.exception.SDKServerException: CMS operation timed out after 9 minutes.


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • Windows
  • Linux / Unix

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

bi4 bip4 bi bip 4 bi41 bi4.1 bip41 bip4.1 bi4.x bip4.x 4.x bi4.0 bi4.1 4.0 4.1 ADAPT01724321 ADAPT 01724321 1724321 ADAPT01724322 ADAPT01726027 ADAPT01726028 ADAPT01726029 ADAPT01726030 , KBA , BI-BIP-MON , BI platform monitoring , Bug Filed

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