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2016149 - Business Objects CMS won’t start on Sybase ASE database

Symptom

  • The Central Management Server (CMS) cannot be started. The following errors occur when logging into the CMS:
    Error when logging into CMC or DS Management Console: “All the servers with CMS <hostname>:6400, cluster @<clustername>, kind cms which host service null, are down or disabled
      or
    Error when logging into DS Designer: “SAP BusinessObjects Data Services Designer: Logon failed to the specified system. Check system name, port number, user name, password, authentication method, and try again. Additional informatoin: <Session: SDK failure>”
  • The following errors appear in the CMS log .glf file, indicating that the CMS fails to start when establishing a connection to the CMS database:

    (DBConnectionManager.cpp:151) DBConnectionManager (Error): SAP BusinessObjects BI platform CMS: All connections to CMS system database ""QDS"" are lost. CMS is entering the ""Waiting For Resources"" state. Reason ct_send(): user api layer: external error: This routine cannot be called because another command structure has results pending.
    (SybaseUtils.cpp:46) Sybase driver errorcode, msg: -7133, NULL textptr passed to WRITETEXT function.
    (TransactionManager.cpp:154) DBConnectionHolder - Caught retryable error with Code -7133, Msg: NULL textptr passed to WRITETEXT function.
    . Number of retryable errors on connection 1 is 1.
    (SybaseStatement.cpp:172) ExecDirect: SQL: ROLLBACK TRANSACTION
    (SybaseUtils.cpp:46) Sybase driver errorcode, msg: -16843057, ct_send(): user api layer: external error: This routine cannot be called because another command structure has results pending.
    (SybaseUtils.cpp:46) Sybase driver errorcode, msg: -16843167, ct_cmd_drop(): user api layer: external error: This routine can be called only if the command structure is idle.

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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • Information Processing Services (IPS) 4.x
  • Sybase Adaptive Server Enterprise (ASE) 15.7/16.0

Product

SAP Data Services 4.1

Keywords

KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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