2016009 - Use of Problem Steps Recorder (PSR.EXE) in MM Incident Analysis. | SAP Knowledge Base Article

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2016009 - Use of Problem Steps Recorder (PSR.EXE) in MM Incident Analysis.

Symptom

It is necessary to open an incident with SAP Support, a method of describing the issue is required which will be clear to the SAP Global Support Organization.


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Environment

  • The tool is available only for Windows 7, it is not downward compatible with any previous versions of Windows nor is it applicable for other Operating Systems like MAC OS.
  • The tool will capture data from any source irrespective of release or support package level. No product validity or release has been entered as it is applicable for any products which are running on the Windows 7 operating system.

 

Product

SAP S/4HANA all versions

Keywords

user interface, UI, reproduce, help, cross application, screen capture. , KBA , MM , Materials Management , How To

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