SAP Knowledge Base Article - Preview

2015781 - SERVICE_H not copied or method SERVICE_H in CRM_COPY_BADI not called when creating follow-up document.

Symptom

When creating follow-up service order/process, we have following problems with copying SERVICE_H.

  • SERVICE_H is not copied from preceding document to the succeeding document.
  • customer implementation of method SERVICE_H of CRM_COPY_BADI is not called.

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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

copy control, followup, CRM_SERVICE_H_COPY_EC, template-type, SERVICE_H, "service order template" , KBA , CRM-BTX , Business Transactions , CRM-BTX-SVO , Service Order , Problem

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