In an IC business role, the activity transaction type is not available in the drop down list box (DDLB for short) of Activity Type (PROCESS_TYPE). This KBA will introduce two scenarios and solutions to control what activity transaction types are displayed in the DDLB of Activity Type.
Scenario 1: to show all the activity transaction types in the DDLB regardless whether it is also defined in business transaction profile (IC_BT) of the IC business role.
Scenario 2: to show in the DDLB only the activity transaction types defined in business transaction profile (IC_BT) of the IC business role.
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Interaction Center, CRM_IC_ACT_FILTER, Function Profile, cl_crm_ic_transactype_srv, gt_processtype_obj_desc, CRM_PROCTYP_FROM_OBJTYP_SEL_CB, SAPLCRM_ORDER_CB , KBA , CRM-BTX-ACT , Activity Management , How To
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.