SAP Knowledge Base Article - Preview

2014959 - Prevent incident creation when there is error in WEB UI - Solution Manager

Symptom

  • When creating an Incident and enter a wrong Component Field which doesn't exist, the Incident still gets saved with the wrong Component Field.
  • When creating an Incident in CRM_UI with "Reported By" entry whose BP doesn't exist, Incident get saved with an error message:
    Business Partner XXXX (Reported by) is not a business partner

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Environment

SAP Solution Manager 7.1 and above

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

BP <entered name> (does not exist), Reported by, Assigned to, "is not a business partner" and CRM_UI, SM_CRM , KBA , SV-SMG-CM , Change Request Management , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX-BF , Basic Functions for Business Transactions , Problem

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