SAP Knowledge Base Article - Preview

2013568 - Update tool returns "instance is not detected" error

Symptom

During the update the following error is returned in the log files:

<DATE>[Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sysinfo.InstanceDetectorException: The update tool is unable to detect the instances information. Check that the SAP Start Services are running for all instances in the cluster. See SAP Note 1401712 for further information.
<instance> instance is not detected.

The sapstartsrv service do not return all trusted known system instances with the GetSystemInstanceList method execution:

sapcontrol -nr <instance number> -function GetSystemInstanceList 

Read more...

Environment

SAP NetWeaver Release independent

Keywords

SCS instance is not detected, ASCS , KBA , BC-CST-STS , Startup Service , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.