2012618 - Why are Status field and MPT/IRT Statuses not always consistent - Solution Manager | SAP Knowledge Base Article

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2012618 - Why are Status field and MPT/IRT Statuses not always consistent - Solution Manager

Symptom

  • IRT Waning
  • MPT Warning
  • IRT Exceeded
  • MPT Exceeded
  • Status does not reflect all statuses expected
  • IRT and MPT status search not working as expected
  • Incident has conflicting status and service level information (e.g. MPT Exceeded but Status only shows Confirmed and MPT Warning):
    MPTExceeded.png

 

  • Only MPT Warning is shown in Status AB though MPT Exceeded is true as well:
    MPTExceeded2.png

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

ITSM,  AI_CRM_PROCESS_SLA , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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