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2012439 - When updating / installing / patching SAP BI 4.x the installer is stuck on 'Adding Web Intelligence samples'

Symptom

  • Symptom 1 :

Installer is stuck on "Adding Web Intelligence samples"

webi Stuck 2 .jpg

  • Symptom 2 :

When checking the logs for setupengine.logs under <rootBOinstalldir>\SAP BusinessObjects\InstallData\logs\<timestamp>

"16:49:00.135 NativeActionExecutor: calling action entry point.
16:49:00.151 RunCommand: Get CmdLine: "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\scripts\lcm_cli.bat" -LCM_CMS "server:6400" -LCM_userName "Administrator" -LCM_password "********" -LCM_authentication secEnterprise -Destination_CMS "server:6400" -Destination_userName "Administrator" -Destination_password "********" -Destination_authentication secEnterprise -action promote -importLocation "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Samples\webi/WebISamples.lcmbiar" -lcmbiarpassword ""
16:49:00.151 RunCommand: Get Hide:    1
16:49:00.151 RunCommand: Get DisableWOW64Redirection: 0
16:49:00.151 RunCommand: Get ProductObjectModel: 32
16:49:00.151 RunCommand: Get noWaiting: 0
16:49:00.151 RunCommand: WOW64 redirection is enabled
16:49:00.151 RunCommand: UseShellExecute:    false
16:49:30.244 Promotion Started....!!16:49:41.598 .
16:49:51.952 .
16:49:57.229 .
16:50:02.411 .
16:50:07.622 .
16:50:12.816 .
16:50:18.123 .
16:50:23.815 .
16:50:28.808 .
16:50:34.284 .
16:50:39.649 .
16:50:48.525 ."


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Environment

  • SAP BusinessObjects Business Intelligence (BI) 4.x
  • Supported Windows Server

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

install, hang, stuck, fail, long, file, access, san, nas, share, filestore, fail, permissions, webi, samples, BI, 4.x, 4.2, 4.1, proceed, unable, , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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