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2012029 - Duplicated IBases - how to clean up


You are working with job REFRESH_ADMIN_DATA_FROM_SUPPORT, transaction IB_GEN or with the IBases in general. You detected that duplicated IBases were created for the same system client.

Solution Manager uses the IBase to represent the customer’s system landscape in a way the individual systems and their clients can be identified and referenced in business documents.

Before Solution Manager 7.1 SP5 the source of that information was the SMSY. With Solution Manager 7.1 SP05 the LMDB was introduced as the new database reflecting the system landscape of a customer environment.

With 7.1 SP5 the IBase components are provided as object components (only text components were provided in the earlier releases). With the use of object components, also called individual object or IObjects, objects can be used to reference LMDB as well as CMDB, database and host objects in ITSM scenarios.


The linkage between IObject component and LMDB is the ULA GUID value.

With SAP Solution Manager 7.2 the Ibase/IObject synchronization is done using the Notification Framework for LMDB. This new Notification Framework replicates LMDB changes in a short time frame via SAP_LMDB_NOTIFY_LDB_* job (Consumer IT-Servicemanagement (CL_AI_CRM_LMDB_NOTIF_CONS).

Every time a new object is created/changed/renamed/deleted in LMDB a new IObject will be created/changed/archived/deleted in the Ibase by the consumer. In order to get the consumer creating the IObjects correctly ensure that all activities in solman_setup under step Infrastructure Prepararion ->"Configure CRM Basics" are done correctly.

Error: Multiple text components found. Object <Object ID> will not be installed. Message no. AI_CRM_OBJECT035



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


ibase, iobject, text, object, duplicated, LMDB, ULA GUID,  REFRESH_ADMIN_DATA_FROM_SUPPORT, ib_gen, ib52, ib53, AI_CRM_ANALYZE_IBASE_SORTF, SAP_GUID, Master Data, sm_Crm, AI_CRM_DEL_NOT_USED_IBASE_COMP, AI_CRM_PRODUCT_DELETE, archive, multiple, object id, ChaRM , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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