2011380 - Previous SUM not finished properly and asking for CLEAN MODULE PASSWORD | SAP Knowledge Base Article

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2011380 - Previous SUM not finished properly and asking for CLEAN MODULE PASSWORD

Symptom

You are doing an upgrade using Software Update Manager SUM and you get "Clean Module Password" dialog:

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SUM has detected leftover artifacts that originate from previous SUM execution that was left unfinished. This SUM instance can attempt to cleaup the leftover data. In order to proceed please open OSS message in BC-UPG-TLS-TLJ with the following information:
1. Your execution code: xxxxxxxxxx
2. Explanation why the previous SUM run was not finished. If possible: In which step you have stopped it. Error in stack file prompting mixed descriptors. Recreated new Maintenance Planner stack file.
3. Request the message to be transferred to development support so that a password can be generated for your case.
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Environment

Release upgrade or EHP installation

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4

Keywords

SUM, clean-module-password, CLEAN, MODULE, PASSWORD, reset ,restore, shadow , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , Problem

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